Frequently Asked Questions
Everything you need to know about our authentic Harris Tweed products and services.
How do I know my product is authentic Harris Tweed?
Every item we sell carries the famous Harris Tweed Orb Mark. This certification guarantees that the fabric was handwoven by islanders at their homes in the Outer Hebrides, finished in the islands of Harris, Lewis, North Uist, Benbecula, South Uist, and Barra, and made from 100% pure virgin wool.
Do you offer international shipping?
Yes, we ship our Harris Tweed collections globally. Shipping costs and delivery times vary by destination, but most international orders arrive within 7-14 business days. Tracking information is provided for all overseas shipments.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging with tags attached. Please note that custom-tailored garments or cut-length fabrics are non-returnable unless a manufacturing defect is present.
How should I care for my Harris Tweed garment?
Harris Tweed is naturally water-resistant and durable. For best results, we recommend professional dry cleaning only. Minor spills can be dabbed with a damp cloth, and garments should be hung on wide hangers to maintain their shape.
Are the colors on the website accurate?
We strive to display our tweed patterns as accurately as possible. However, because Harris Tweed is made by blending different colored wools before spinning, the colors have a unique depth that may vary slightly depending on your screen settings and natural lighting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway.